Sustainable Reconciliation in Divided Societies by John Paul Lederach is a favorite reading in our library.
Other resourecs to consider
Shay McConnon and Margaret
McConnon: Conflict Management in the Workplace, 3 Edition – How to
manage disagreements and develop trust and understanding. August, 2008 Paperback
David W. Augsburger: Conflict Mediation Across Cultures, Pathways
and Patterns: 1992, Westminster/John
Knox Press Louisville, Kentucky.
Douglas Stone, Bruce Patton,
Sheila Heen: Difficult Conversations, How to Discuss what Matters Most. 2000, Penguin Books, New York New York.